Frequently Asked Questions
How often should I have my carpets cleaned?
That depends on factors such as how many are in the family, are there pets and young children, eating or drinking in carpeted areas, and shoes not taken off before entering, just to mention a few. You want to clean them before they show signs of visible soiling. If the carpets appear soiled, there is really too much soil in the carpet. Remember - soil - is abrasive and it wears down and cuts away at your carpet fibers which means your expensive investment is wearing out faster. Carpet manufacturers such as Shaw Industries, (the world's largest carpet manufacturer), suggests that residential carpets be professionally cleaned using the truck mounted low moisture hot water extraction method at least every 12-18 months. In some cases it might be necessary to clean carpets two or three times a year.
How long will it take for my carpets to dry?
The actual dry time will depend on things such as how soiled the carpet is, how hard or easy it cleans, how thick of a pile, closeness to beaches, even how humid the weather is. At N.F.Carpet Care we always include FREE with every cleaning our exclusive double drying process which helps extract extra moisture to help carpets dry faster. We also include a FREE fabric rinse that helps carpets to dry faster and to feel softer when they are dry. The drying process can be speeded up by getting lots of air movement on your carpet - which is something we recommend after every cleaning. Opening windows, using fans and on humid days, the air conditioner is a great help. The more air movement the faster it will dry. Usually carpets should be dry between 2-24 hours depending on how much air movement is provided. Some heavily soiled carpets may take longer. It is important to not just close up your house after the carpets are cleaned with no ventilation or air movement. This only traps moisture making it take longer for the carpets to dry.
How long do I have to stay off the carpets after they are cleaned?
It is not necessary to stay off the carpets for a specified amount of time after cleaning. But be sure that if you need to walk on the carpets that you remove street shoes or shoes that are soiled on the bottom so as to not get soil on the freshly cleaned carpets. We recommend shoes that you only wear indoors or to clean the bottoms of your shoes before coming in on the carpet. Some people prefer to wear socks. But use caution either way - floors can be slippery when going from damp carpets to hard surface floors and we don't want anyone to slip and fall. We do recommend that no rugs or mats be placed on the carpet for at least 48 hours to insure that they are completely dry and to avoid any color transfer or other discoloration from the rugs or mats onto the carpet. Also for health and safety reasons it is preferred that small children and pets be kept off the freshly cleaned carpet until they are completely dry.
Are your cleaning products safe?
We have chosen to use cleaning products that leave zero residue, designed specifically for carpets, upholstery and tile that will do the best job and yet are non-toxic, bio-degradable or earth friendly, natural and are safe for all of our clients and even our technicians (who are around them everyday!) For those clients who have allergies and other sensitivities we offer an optional anti-allergin rinse.
Can you remove all my stains?
With every cleaning we do, we always include prespotting and preconditioning of all spots and heavily used areas of your carpet and upholstery. However, due to dye characteristics, pH effects, oxidation and other reactions, some stains may be improved but not completely removed. That's because stains are made by substances that adversely and sometimes permanently affect the fibers or dyes of your carpet and upholstery. Even though no company can guarantee that a stain can be completely removed, our technicians will do their best if possible, to improve it and if that is not possible they will discuss with you which ones we feel are permanent. In cases of bleach spots, red dye spots, ink spots, or gum spots, many of those can be taken care of with optional services. We can do red dye removal, ink removal (when not previously spotted), gum removal and even spot dyeing of some types of carpet. For stains with no other options, we can also surgically remove (as in patch) the offensive area and replace with an unstained piece of carpet that you provide.
Why choose N.F. Carpet Care?
One of the main reasons is we are family owned and operated. That means me (I've been cleaning for almost 33 years), or my son (who has been cleaning for over 20 years) will be doing the work for you. Not someone recently hired with no experience. Because we personally do the cleaning and like what we do, we work harder than anyone we could hire. That's the foremost reason you're going to get the best job, our name and reputation are on the line. Our commitment to our clients is to give them the best cleaning and the best service they have ever had. We say "The Finest Carpet and Upholstery Cleaning or it's FREE!" and we mean it. We are IICRC certified and with our many years of experience, know best how to clean your carpets and upholstery to get the absolute finest results. We treat our clients the way we would like to be treated. So that means we will never be pushy, trying to get you to purchase extra services, unless you want them. But we will be upfront when it comes to the services you want or request and their pricing and also about the results you can expect from your cleaning. As stated on our "About Us" page, excellent carpet cleaning equipment is available to just about everybody who wants it. But what makes the big difference is how they use that equipment. It takes skill, technique, experience, commitment and most importantly time to do a good job. Some cleaners like to say they do a 5 step, 9 step or even a 12 step cleaning process. At N.F. Carpet Care we don't limit the amount of "steps" we take. We take every step possible to get your carpets as absolutly throughly clean as they can be. We guarantee it! We have been in business since 1980. So that means we are here to stay. And we are concerned about our reputation. The only way to keep a good reputation is to do the kind of work that people are looking for - that would include the best value for the price. As you may have heard before - Price is what you pay, Value is what you get. You don't want to waste your money getting inferior service (at a too good to be true price) and we don't want you to either! We also guarantee our work 100%. We want you to be thoroughly satisfied. We guarantee to do the best job possible for you. If we can't get a spot out (really a stain), then no one can! If for some reason a spot comes back, (we give you up to 30 days) we will promptly return to touch it up for you.